Shipping policy

Orders to Germany and other EU countries take roughly 5-10 business days to arrive. All EU orders are sent via EVRI International or Landmark Global from our UK warehouse. If you your order is UNDER €150 Euro you will not have to pay any additional taxes or duties.

EU Shipping

Country	Delivery time	Cost
Germany	10-20 business days	€8.99 for orders under €100 - FREE for orders from €100
Austria	10-20 business days	€8.99 for orders under €100 - FREE for orders from €100
Other EU countries	10-20 business days	£8.99 for orders under £100 - FREE for orders from £100

Please note the stated delivery times are an estimation, we cannot guarantee delivery on a specific date. You will receive a notification with a tracking code once your order has been shipped.

Wrong Address

It is the customer's responsibility to ensure that the complete shipping address is correct, including the door number, street name, and postcode. We do not hold liability for parcels delivered to addresses incorrectly stated on the order. A collection from the wrong address stated on the order has to be arranged by the customer as we are no longer in possession of the parcel.

Lost/Stolen Packages

Snoozeband™ is unfortunately not responsible for packages that are stolen or lost. Once your package is with the respected courier It is out of our hands. If the tracking information that they provide states that your package was delivered to your address and you have not received it then you will need to get in touch with the respective courier for more information. You can always email us to assist with your inquiries and we are always happy to help.